T&C'S 

Booking Terms, Refund Policy & Disclaimer

Workshop Tickets
Workshop tickets are non-refundable and non-transferable. Failure to attend a booked session will result in the ticket being forfeited, and a new ticket must be purchased for any future attendance.

Party Bookings
Party bookings may be rescheduled once, provided notice is given at least 14 days prior to the event date and subject to availability. Party bookings are non-refundable under all circumstances.

Additional Children Tickets
Tickets purchased for additional children attending a party are non-refundable, non-transferable, and cannot be exchanged for products, experiences, credit, or items of an equivalent or similar value.
 

Accompanying Adult Tickets
Tickets purchased for accompanying adults are non-refundable and non-transferable.

School & Corporate Bookings
School and corporate bookings may be rescheduled once with a minimum of 7 days’ notice, subject to availability. These bookings are non-refundable under all circumstances.

Safety & Liability Disclaimer
Product Safety
All ingredients used in our slime-making activities are considered child-safe when used as instructed. Participation is undertaken entirely at the attendee’s own risk.

Property Damage
Slime and associated materials may come into contact with clothing, footwear, or personal belongings. Gootopia accepts no responsibility or liability for any damage, staining, or loss to personal property.

Personal Safety
Ingredients may occasionally come into contact with eyes or broken skin. Any such contact should be addressed immediately by rinsing with warm water. Gootopia accepts no liability for any discomfort, injury, or adverse reaction arising from participation.

Activity Risks
Workshops may involve energetic activities, including (but not limited to) giant slime-making, running, and general physical movement. While reasonable precautions are taken to ensure safety, accidents including slips, trips, or falls may occur. By booking, you acknowledge and accept these inherent risks.

Store Safety Some venues contain staircases or changes in floor level. Guardians are responsible for supervising children at all times. Gootopia accepts no liability for accidents occurring in these areas.

Mobile Parties and Events

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The customer must provide a suitable, safe and accessible area in which the activity can be delivered, including sturdy tables and chairs, access to water and sufficient space for the number of participants booked.

Slime-making involves glue, colourants, glitter, fragrances and other materials that may stain or damage certain surfaces, fabrics and belongings. Before the activity begins, the customer must remove or adequately protect carpets, soft furnishings, valuable items, delicate surfaces and any other property that may be susceptible to staining or damage.

Gootopia will provide reasonable protective coverings for the main activity tables and will take reasonable care when delivering the activity. However, Gootopia cannot guarantee that slime or associated materials will not come into contact with surrounding property.

Gootopia will not be responsible for staining or damage that results from:

• the customer failing to remove or adequately protect vulnerable property;

• unsuitable tables, furniture, flooring or activity areas supplied by the customer;

• participants removing materials from the designated activity area;

• children or guests failing to follow the host’s reasonable instructions; or

• conduct outside Gootopia’s reasonable control.

Nothing in these terms excludes or limits Gootopia’s liability where it would be unlawful to do so, including liability arising from Gootopia’s failure to exercise reasonable care and skill.